FAQ
Where do you ship from?
We dispatch all our orders from our Melbourne warehouse.
What are your delivery options?
AUSTRALIA
Enjoy free standard shipping on all Australian orders over $35 with Australia Post. Need it sooner? Simply upgrade to express shipping at checkout for faster delivery.
INTERNATIONAL
We offer free express shipping worldwide on most international orders over $70 via DHL Express (2-5 days). Kindly note, shipping rates may vary slightly by country. For the most accurate estimate, please use our in-cart shipping calculator.
What is your returns policy?
We offer free 60 day returns on all Australian orders.
Please note that in order to be eligible for a return, any items returned must be in their original sale condition (completely unworn and unused with all original packaging and labels).
To request a return, please contact us at customercare@apricitestudios.com with your order number and return reason, and our team will assist you.
When will my order ship?
We aim to ship all orders within 48 hours. Once your order is on its way, you'll receive a shipping confirmation email with tracking details.
Can you ship to a PO Box?
For Australian customers, we deliver to PO Boxes, residential, or business addresses. Internationally, we’re unable to deliver to PO Boxes.
Do I need to pay duties & taxes on my purchase?
Duties & taxes are included at checkout for all UK orders under £135, all US orders under $800 and all EU orders under €150 – meaning you won't encounter unexpected fees upon delivery.
We recommend reviewing your country’s customs regulations, as we cannot control any fees outside of these amounts.
Please note that there are no additional charges on orders within Australia as we dispatch from Melbourne.
What happens if my parcel gets lost or stolen?
We are not responsible for lost or stolen parcels. If you experience any issues with your delivery, please contact the shipping carrier directly using your tracking number, as they can provide the most accurate information. If you still need assistance, feel free to reach out to customercare@apricitestudios.com and we’ll be happy to help.
I entered incorrect details in my order, can you fix it?
We will do our very best to update any incorrect order details. However, we cannot guarantee that we will be able to do so. Therefore, we kindly ask that you double-check all details before placing your order.
Should you need any assistance, please contact us immediately. Please note that we process orders as they come in, and once the order leaves our hands, we are unable to make any further changes.
The item I'm looking for is sold out. Will it be back?
As part of our commitment to sustainability, we focus on producing quality pieces in small batches to avoid overproduction and minimise waste. This means that many of our releases are limited edition and may not be restocked. However, we strive to keep our bestsellers available based on demand.
If there’s a sold-out item you’d love to see return, simply click 'Join Waitlist' on the product page to let us know! You’ll be the first to hear if we decide to restock it. If you have any questions about our restocking plans for a specific item, don’t hesitate to reach out—we're here to help!
I have a question, how can I get in touch?
If you have questions, concerns, or just want to say hi, please reach out via our contact form. We aim to respond to all inquiries within 48 hours. Alternatively, feel free to chat to us on our live chat or on socials @apricitestudios at any time.
We love to hear from you!
How do I become a stockist?
We’re excited to hear about your interest in becoming an Apricité stockist! Please reach out to us at wholesale@apricitestudios.com and our team will review your message and get back to you with more information. We look forward to the possibility of working together!
PR & Press Inquiries
If you're a content creator or influencer interested in partnering with us, please send us a message on Instagram @apricitestudios
For all PR and press related inquiries, kindly email us at info@apricitestudios.com.
We look forward to hearing from you!