Where are you located?
We are based in Sydney, Australia and ship all our orders from our Melbourne warehouse.
What are your shipping options?
We offer free shipping on all domestic orders A$35+ with Australia Post and free shipping on most international orders $70+ with DHL Express (2-5 days).
What is your returns policy?
We're excited to offer free 60 day returns on all domestic orders. To request a return, please contact us at firstname.lastname@example.org with your order number and our team will assist you. Please note that in order to be eligible for a return, items returned must be in their original sale condition (unworn and unused with all original packaging and labels).
Do your products come with a warranty?
We work to create handcrafted, sustainable pieces that are made to last. We are confident in the quality of our products and we therefore include a 1-year manufacturer warranty on all our items in case of any potential defects from the materials or the workmanship.
Please note that this warranty does not
cover lost items, regular wear and tear as well as damages as a result of accident, improper care or storage of your product.
Please refer to our Care Guide for instructions on how to properly care for your item.
If you believe your item meets the above-outlined criteria and you would like to make a warranty claim, please email us at email@example.com with your order number and your case and we will work together to find a resolution.
Did my order go through?
An order confirmation will be emailed to you following your purchase. If you are unable to locate your order details, please contact us at firstname.lastname@example.org and we will provide further assistance.
Can you ship to a PO Box?
If you are within Australia, we can deliver to a PO Box, residential or business address. If you are an international customer, we don't deliver to PO Boxes.
How do I track my order?
After your order has been dispatched, you will receive an email with a shipping confirmation which includes tracking details. Please follow the link to track your order. Kindly allow 24-48 hours for the tracking details to update once dispatched.
Do I need to pay duties and taxes on my purchase?
Apricité Studios is not responsible for any customs duties or taxes on international orders except for UK orders under GBP135 or EU orders under EUR150 which we are able to collect all duties and taxes for at checkout. If you have paid taxes at checkout there will be no further customs duties or taxes to pay on that order.
Please read up on your country's laws and regulations before placing an international order as we cannot control these fees.
Please note that there are no additional charges on orders within Australia as we are an Australian brand.
What happens if my parcel gets lost or stolen?
Apricité Studios is not responsible for any lost or stolen parcels. If you have an issue with your parcel we encourage you to reach out to the shipping carrier directly with your tracking number as they will have the most up-to-date information and will be best suited to help you.
Should you still require any assistance please reach out to us at email@example.com.
I accidentally entered incorrect details in my order, can you fix it?
We will do our very best to update any incorrect order details. However, there is no guarantee that we will be able to do so. Therefore, we ask that you kindly double check all details before submitting your order.
Should you need any assistance, please contact us immediately. We process orders as they come in, and once the order leave our hands we are unable to make any changes.
Can I cancel my order?
Once orders have been confirmed in our system they are unable to be cancelled as we dispatch our orders as they come in.
I have a question, how do I get in contact with customer service?
Should you have any questions or concerns, please reach out to us at firstname.lastname@example.org. We aim to respond to all customer requests within 48h. Alternatively, feel free to chat to us on our live chat or on socials @apricitestudios at any time.
We love to hear from you!